Privacy Policy for Rina Milla Fashion
Rina Milla Fashion ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide to us through our website and in connection with our alterations services.
By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.
1. Collection of Personal Information
We collect personal information that is reasonably necessary for us to provide our alterations services and communicate with you. The types of personal information we may collect include:
- First Name
- Last Name
- Phone Number
- Email Address
- Message (if applicable and provided by you)
- File Uploads (if applicable and provided by you)
We collect this information directly from you when you:
- Make an inquiry through our website.
- Book an appointment for alterations.
- Communicate with us via phone, email, or in person.
- Sign up for any newsletters or promotional materials (if offered).
2. Use of Personal Information
We use the personal information we collect for the following purposes:
- To provide our alterations services: This includes scheduling appointments, discussing your alteration needs, and managing your orders.
- To communicate with you: This includes responding to your inquiries, confirming appointments, providing updates on your alterations, and sending reminders.
- To manage and improve our services: We may use your feedback to enhance our operations and website.
- For internal record keeping and administration.
- To comply with legal obligations: We may be required to collect and retain certain information by law.
We will only use your personal information for the purposes for which it was collected or for a directly related secondary purpose that you would reasonably expect.
3. Disclosure of Personal Information
We do not sell, trade, or rent your personal information to third parties. We may disclose your personal information in limited circumstances, including:
- To our employees and contractors: Only to the extent necessary for them to perform their duties in providing our services.
- When required by law: If we are legally required to do so by a court order, subpoena, or other legal process.
- To protect our rights or property: Where necessary to protect the safety, rights, or property of Rina Milla Fashion, our customers, or the public.
- With your express consent: We will seek your consent before disclosing your personal information for any purpose not covered in this Privacy Policy.
We do not routinely disclose personal information to overseas recipients.
4. Storage and Security of Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, as well as from unauthorised access, modification, or disclosure. This includes:
- Storing personal information in secure systems and locations.
- Implementing physical and electronic security measures.
- Limiting access to personal information to authorised personnel.
- Regularly reviewing our security practices.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
5. Website and Cookies
Our website may use "cookies" or similar technologies to enhance your experience. Cookies are small data files placed on your device. They help us understand how you interact with our website, remember your preferences, and improve website functionality. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
We do not use cookies to collect personally identifiable information about you.
6. Links to Other Websites
Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies.
To request access to or correction of your personal information, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with the Australian Privacy Principles. We may require you to verify your identity before providing access or making corrections.
8. Making a Complaint
If you believe that we have breached the Australian Privacy Principles or have concerns about our handling of your personal information, please contact us in writing using the details below. We will investigate your complaint promptly and endeavour to resolve it in a fair and transparent manner.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any changes on this page and update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact Rina Milla Fashion below.